Zebra Workabout PRO FAQ - Frequently asked questions © EDV Pulster, Germany - www.pulster.de - info@pulster.de

- What variants of the Workabout PRO are available ?

	latest generation G4
Model	7528-L-G4	7528-S-G4	7528-S-G4
Keyboard	alpha	numeric	alpha QWERTY
Specifications	Link

	former generation G3
Model	7527-C-G3	7527-S-G3	7527-S-G3
Keyboard	alpha	numeric	alpha QWERTY
Specifications	Link

	generation G1		generation G2
Model	7525-C-G1	7525-S-G1	7527-C-G2	7527-S-G2
Keyboard	alpha	numeric	alpha	numeric
Specifications	Link		Link

- What is the difference between generations ?

-Where can I find informations about the Workabout PRO ?

The Zebra support page is here: Workabout PRO G3 and Workabout PRO G4.

- system OS options ?

Available System-OS are listed in the table on top. It is not possible to change the OS afterwards. Also it is not possible to upgrade OS (for example G1 to CE5/WM6 or G3 to CE6/WM 6.5).
Microsoft provides infos about Windows Embedded CE.net here (link) and Windows Mobile here (link).
Windows Mobile features a pretty user interface and more bundled programs (Pocket Office etc.). If you are intending to develop your own applications using Visual Studio.net then the CE.net variants are usually favoured.
The Window CE.net system is available in English only. The Windows Mobile system for G1 is available in English, for G2 and G3 units there is also French, Spanish, Italian, German, Chinese, Japanese, Korean as system OS language available.
Besides any third party application can support your local language.

- battery options ?

Depending on the installed add-ons (scanner/imager, Wifi, GPS, GSM radio), we suggest to use a high-capacity battery 3400mAh for any G1 units. Heavy usage with G2/G3/G4 units should consider 4400mAh battery with expansion battery door.

Click picture to see details.

- battery door options ?

Workabout PRO generation G1:
Numeric 7525S comes with standard door WA3009. For high capacity batteries (2350mAh and more ) you need door WA3008.
Alphanumeric 7525C comes with standard door WA3007. For high capacity batteries (2350mAh and more ) you need door WA3003.
You cannot use battery 4400mAh (WA3010) with G1 as there is no door for it.

Workabout PRO generation G2/G3:
Numeric units 7527S come with standard door WA3016-G2. For super high capacity battery WA3010/WA3026 you need door WA3018-G2.
Alphanumeric units 7527C and 7528L come with standard door WA3015-G2. For super high capacity battery WA3010/WA3026 you need door WA3017-G2.
You do not need a new door for using standard battery WA3006 with the Workabout PRO G2+G3.+G4.

Workabout PRO generation G4:
Numeric units 7528S-G4 come with big door WA3018 for high capacity battery WA3026.
Alphanumeric units 7528L-G4 come with big door WA3017 for high capacity battery WA3026.
Standard battery WA3006 will work as well, but is not recommanded for G4 units.

- how to extend battery life ?

Configure power management accordingly (WM: /Start/Settings/System tab - CE.net: /Start/Settings//ControlPanel/Display & /Power): suspend power settings, reduce backlight, keypad brightness. If not needed, disable Bluetooth, GSM/GPRS, SD-Card Slot. We recommend that to get the best battery life you should use default power managment settings.

- backup battery ?

All Workabout PRO variants have a backup battery. It will remain data while replacing main battery.
- G1 use a recharable LiIon coin cell (Psion Art.No. WA3005). It is accessible behind the backplate. Please use original Psion battery only, no standard LiIon cell will do (do not insert CR2032). Besides G1 run with AA batteries, but these should be considered for emergency use only.
- G2+G3 use a customized LiIon battery, which is accessible from the battery compartment. It's a replaceable part, Psion Art.No.WA3019, P/N: 1050944. G2/G3 units will not run with AA batteries.
- G4 uses an super capacitor, which is not user-replaceable.

- charging options ?

1. Docking station: The single desk docking station (WA4003-G2, WA4002, WA4102) can charge a spare battery as well as charge the battery inside in the Workabout PRO. The quad-docking stations (WA4004, WA4104, WA4204, WA4304) can charge the batteries inside four units at the same time.
2. Battery charger (WA3001): Can charge a battery externally. Compact mobile solution.
3. Power Supply Unit (PS1050):
Workabout G2/G3/G4: Power adapter can be plugged directly into the power port on bottom of the unit.
Workabout G1: Power adapter will be connected via Tether adapter CA1050 (you can order power supply together with adapter as kit = Art.No.WA3200). This adapter will be plugged on the Tether port of the Workabout PRO G1 and allows to connect a mains power adapter.
4. Vehicle charging options:
- powered Vehicle Cradle (WA1010, WA1110): This cradle charges the plugged Workabout PRO unit with the on-board power supply,
- Automotive Power Supply (WA3112): This kit contains of a power supply CLA (cigarette lighter adapter) and a tether Cable (CA1050) to plug the supply directly to the unit. The unit can now be powered with the onboard-supply and the battery to be charged. It's an cheap alternative for a powered cradle.

- what do I need to start with ?

The Workabout PRO comes with no accessories included (exept stylus). For start working with the unit you need at least two things: 1) a battery pack and 2) one of the mentioned charging options.

The Workabout Pro is modular, a variety of internal connectors allow Barcode modules, serial ports, radio cards and much more to be connected directly into the body of the Workabout Pro maintaining its IP and Drop ratings.

- automotive options ?

Cradles: if you need a simple vehicle cradle, choose a non-powered cradle. However if you want to charge your unit with the onboard power, choose a powered cradle:

- Units with attached handstrap or pistolgrip also fit in the vehicle cradle. Only cases have to be removed.
- To connect the cradle to your onboard power, you need a cable set CA1210.
- To attach the cradle to the vehicle you need a RAM mount WA4006.
- All cradles have a data communication cable, which can be plugged to the Port replicator WA4005. The replicator used in conjunction with the vehicle docker provides one USB and three additional serial ports for the connection of vehicle borne peripherals (GPS, datalogger, printer etc.).

- stylus options ?

Standard stylus can be ordered as spare part (WA6100). Besides there is a stylus kit attached to the outside of the unit (WA6310, for G2 units only). The external stylus can be combinated with a handstrap (WA6025, WA6125). Attaching a external stylus to G1 units, please also use the handstrap-stylus combination WA6025 / WA6125.

- wired communication options ?

- wireless communication options ?

- scanner / imager options ?

Workabout G1 / G2 / G3:

Workabout G4:

Workabout G1-G3:

Workabout G4:

- RFID options ?

- protective options ?

Screen: to avoid scratches on the touchscreen from heavy stylus input, you can attach a screen protection, WA6112-G2.

Case: a variety of protective pouches, belt-cases and rubber boot protections are available.

Handstrap: To avoid fall down of units, a handstrap is helpful:

- memory options ?

The internal memory (ROM / Flash-RAM) can not be upgraded. However the memory can be expanded with memory-cards:
1. Secure Digital (SD-card): the slot for SD-cards is easily accessible via battery compartment. We suggest this SD-cards if you want to remove/change it regularly,
2. Compact Flash (CF-card): the slot for CF-cards is inside the unit. You have to remove backplate and endcap to get access. We suggest CF-cards if you want to install a non-user-accessible memory disk.

- software options ?

In general, if you are using the Windows Mobile version of the device then software designed for Pocket PC can be used. For Windows CE.net versions you should check with your software supplier. On the whole Pocket PC software will not 'just run' on CE.net 4.2.
There is Java virtual machine available for the Workabout Pro, so you can run Java applications on the WA Pro.

F.A.Q. - for Workabout PRO users:

- My unit does not power on ?

1. Try a soft/warm reset first (see below).
2. Check if battery is charged well (otherwise blinking yellow LED). Units with low battery does not power up. Place unit in the desktop docking cradle. Check if battery is inserted and compartment is closed properly, otherwise it won't charge on the docker.
3. Try to start the unit pressing FN/BLUE and then ON/RED. If this works, /Start/Settings/ControlPanel/Power/WakeUp/TwoKeyWakeup/Enable is enabled. Uncheck the box.
4. Finally try a hard/cold reset (see below).
5. The units have a internal power switch (G1: behind end cap, G2/G3: in the battery compartment). Units G2 + G3 are shipped with factory default OFF, so always check if the power switch is ON.
6. If all solutions fail and unit remaind "dead", please contact vendor/manufatorer for service.

- How to reset the unit ?

1. Soft/Warm reset: Press and hold ON/RED + FN/BLUE simultaneosly 4 seconds.
Factory settings are retained, but any unsaved personal data is lost.
2. Hard/Cold reset: press and hold ON/RED + FN/BLUE + FN/ORANGE simultaneosly 4 seconds.
Returns the unit to factory settings, all datas are lost ! -
3. Booting in System-Menu (BooSt): press and hold ON/RED + FN/BLUE + SCANNER button left simultaneosly 4 seconds. After you can "clean start" unit, which resets the unit 100% to factory settings.
None of these reset-options erases OS system, so you will never be left with a non-working unit.

- How to connect the Workabout PRO with the PC ?

Software: Windows 7 + 8 + Vista users require Windows Mobile Device Center, Windows 2000 + XP users require ActiveSync. Download links.
Running Active Sync with Windows XP, please check you have admin rights, firewall settings, active DHCP-client, active Netbios over TCP/IP.
Most connection problems with Windows 2000/XP are gone if you install USB drivers: USB Setup application (PTX P/N: 1000997).

Windows 10 users: please uninstall Mobile Device Center and all drivers, reinstalled Mobile Device Center with compatibility setting of Visa service pack 2 , then plugged unit in and everything should work as before. More Infos here

Hardware:

G1 units: you need dockingstation WA4002 (C) or WA4102 (S) or WA4003 (C+S) or quad-docker WA4204-G2 (C+S).

G2/3/4 units: you need dockingstation WA4003-G2 (C+S) or quad-docker WA4204-G2 (C+S). Theres also adapter WA4001-G2, which will be plugged in the Tether port of the Workabout PRO unit and connect it to any PC/Laptop "active sync". Acts as a slim communication option to the desk docker.

- Scanner/imager does not work properly ?

1. First take care, the scanner modul is attached properly to the main unit. Open the Psion again and remove scanner flexi cable from mainboard socket. Then power off the unit 1 minute: remove main battery and any power source. Also switch off the internal power-switch (SW1401). The power switch can be found beneath end cap (G1 units) resp. inside battery compartment (G2). Now insert the flexi cable of the scanner again into the socket, take care it fits properly and the closing lid holds it tight into the socket.
2. Second, check if the correct scanner engine is choosen: boot to system menue (see above) and press "3" for system summary. The Psion product number of the scanner must match with the right scan engine (see table on top). For example: Scanner WA9000 = engine SE1223HP or Imager WA9003 = engine EV15. The appropriate number has to be choosen from the System menue Scanner list. If your scanner engine is not listed, the Windows OS system has to be upgraded first.
3. Using Windows Mobile, you need to have the Psion add-on.cab File installed. Some imagers require additional .cab drivers to work with G2 units. Please email us for drivers.
4. If laser light show up, the hardware is installed properly. If the reading of the barcodes fail, the typ of barcode has to be configured inside the system configurations. Also vary with scan distances, some long-range scanners cant handle too near distances well.

- Radio Wifi does not work properly ?

1. Check if Wifi radio card is detected from the unit. The Wifi card should be shown under ControlPanel\System\properties as "CF slot 802.11".
2. make sure, CF slot is active: Start / Settings / System / Power / Built-in Devices
3. For configuration of RA2040 (Marvell) use Start/Settings/Connections/Wireless Manager. For configuration of RA2041 (Summit) use SCU application. SCU is included with the CE.net OS-pack. For WinMobile please find SCU in the additional add-on .CAP.

- What Hardware Expansions are available ?

1. PCMCIA / PCCARD: The adapter RA3200 plugs on the xMod extension slot and provides a standard-PCCARD slot. Now you can use extensions with PCCARD-size like WWAN, GPRS, Bluetooth, GPS etc. - For G1/2/3, not G4.

2. Case modifications: There is an extended endcap WA9004, which can be installed when extra space for antennas is needed.

3. Developer hardware: Tether Cabel with open ends (CA2900, CA2950) provides fly wired for developing purposes.

- What spare parts are available ?

Art.No.	Product	Picture (please click)	Info
WA6209	Endcap Standard		standard endcap which comes with -all- Workabout PRO units
WA9004	Endcap Extended		extended endcap gives space for extensions in PCCARD/PCMCIA format or antennas.
1051230	Endcap Extended GSM + RFID - Multi Purpose		extended endcap for GSM / RFID extensions
WA6208	Back Cover Plate		for all variants (G1-G4, C+S)
?	Stylus holder		This is the internal counterpart to the stylus, which holds the stylus in place. Sometimes missing if GSM/Wifi modul is installed. If the stylus can't be fixed, check if this holder is missing.
WA6205, WA6203	Mechanical stops		These part physically restrains internal extensions like Wifi/GSM cards in place in case of shock loading.
WA3005	Internal Backup Coin Cell G1		replacement for the Internal Backup Coin Cell Battery used in all Workabout Pro models G1. This rechargeable LiIon coin battery provides 65mAh of backup capacity to maintain user data during a battery swap. Cell is accessible after removing backplate.
1050944	Internal Backup Battery G2/G3		replacement for the Internal Backup Battery used in all Workabout Pro models G2/G3. This battery provides backup capacity to maintain user data during a battery swap. The cell is accessible inside the battery compartment and therefore easily user replaceable.
WA6207	Internal Metal Frame - C
WA6210	Internal Metal Frame - S

© EDV Pulster, Germany - www.pulster.de - info@pulster.de